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What Counts as a Furnace Emergency in Calgary?
A furnace emergency is a breakdown or safety concern that should not wait for a routine appointment. Complete loss of heat during freezing weather, repeated safety lockouts, smoke, an electrical burning odour, a gas smell, or a carbon monoxide alarm are urgent. The correct response depends on whether there is an active hazard or a no-heat equipment failure.
| Situation | Immediate response | Who to call |
|---|---|---|
| No heat during freezing weather | Keep occupants warm, avoid unsafe portable-heater use, and call for current dispatch timing. | Alberta Mountain Air at 403-236-4366. |
| Gas or rotten-egg smell | Leave immediately. Do not use switches, phones, appliances, flames, or vehicles near the building. | From outside, call 911 or ATCO at 1-800-511-3447. |
| Carbon monoxide alarm or suspected exposure | Leave the building immediately and do not re-enter until emergency responders say it is safe. | Call 911. |
| Smoke, sparks, or active fire | Leave immediately. Shut equipment off only if it is safe to do so. | Call 911. |
| Furnace repeatedly shuts down | Stop repeatedly resetting it and arrange professional diagnosis. | Alberta Mountain Air at 403-236-4366. |
What Should You Do When Your Furnace Stops Working?
If there is no gas smell, smoke, fire, or carbon monoxide alarm, confirm the thermostat is set to heat, check whether the furnace switch and breaker are on, and look at the filter without opening sealed equipment compartments. Do not bypass safety controls or repeatedly reset a furnace that keeps locking out. Call for emergency diagnosis if normal heat does not return.
What Happens During a 24/7 Emergency Furnace Call?
We begin with telephone triage and confirm the current response window. On site, a licensed technician follows the furnace heating sequence, checks controls, ignition, airflow, venting, electrical components, combustion, and safety devices, and identifies the failure. You receive the diagnosis and written price before approving a repair. The $85 diagnostic is credited when we complete it.
Emergency Furnace Repair or Replacement?
An urgent breakdown does not automatically mean the furnace needs replacement. A targeted repair often makes sense when the system is otherwise safe and reliable. When age, repeated failures, a major component, or a safety issue changes the decision, we explain both options. See our scheduled furnace repair and furnace replacement pages for broader planning information.
Frequently Asked Questions
Do you provide 24/7 emergency furnace repair in Calgary?
Yes. Alberta Mountain Air accepts emergency furnace calls 24 hours a day in Calgary and nearby communities. Technician arrival depends on current call volume, weather, road conditions, location, and parts availability, so call 403-236-4366 for the current response window.
How fast can an emergency furnace technician arrive?
Dispatch timing changes with weather, road conditions, demand, technician location, and the required parts. We do not promise an arrival time before checking the live schedule. Call 403-236-4366 and we will provide the best available response window.
What does the $85 emergency furnace diagnostic include?
The diagnostic covers the technician's visit and systematic troubleshooting of the furnace to identify the likely failure and appropriate repair. You receive the finding and written repair price before approved work begins.
When does the $85 diagnostic become $0?
When you approve and complete the recommended repair with Alberta Mountain Air, the full $85 diagnostic charge is credited toward the repair. That makes the diagnostic itself $0 as part of the completed repair invoice.
What should I do if I smell gas near my furnace?
Leave immediately and do not operate switches, phones, appliances, flames, or vehicles near the building. From outside, call 911 or ATCO's 24-hour natural gas emergency line at 1-800-511-3447. Contact us for furnace diagnosis only after the immediate hazard is addressed.
Do you repair all furnace brands during emergency calls?
Yes. Our licensed team services Lennox and many other furnace brands commonly installed in Calgary homes, subject to parts availability.
Can an emergency furnace repair be completed in one visit?
Many common failures can be repaired during the first visit when the required part is available and the repair can be completed safely. Uncommon components, major failures, or manufacturer-specific parts may require a return visit.
