Privacy Policy | General
Last Updated: November 2025
At Alberta Mountain Air Heating & Air Conditioning, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and store it.
This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe. It applies to our website https://albertamountainair.com and all related online services.

1. Who We Are
Alberta Mountain Air Heating & Air Conditioning
Address: Bay 214, 11929 40 Street SE, Calgary, AB T2Z 4M8
Phone: (403) 236-4366
Email: info@albertamountainair.com
We’re a locally owned and operated HVAC company serving Calgary and surrounding areas.

2. Information We Collect
We only collect information needed to serve you better. This includes:
Your name, email, phone number, and address
Details you share in a service request or contact form
Call recordings and transcriptions (for training, quality assurance, and service verification)
Anonymous website data through tools like Google Analytics and Microsoft Clarity
We do not collect or store payment information online via albertamountainair.com. All payments are handled securely via our CRM and payment processor.

3. How We Collect Information
We collect information through:
Online contact forms on our website
Phone calls recorded for quality and training
Cookies and analytics tools (Google Analytics, Google Tag Manager, Microsoft Clarity, and Meta Pixel)
These tools help us understand how visitors use our site so we can improve the experience and reach more customers who need our services.

4. How We Use Your Information
We use your information to:
Respond to your service requests or inquiries
Schedule appointments and provide customer support
Improve our website and marketing performance
Run Google Ads, Local Service Ads, Facebook Ads, and remarketing campaigns so we can reconnect with people who’ve shown interest in our services
We never sell or rent your personal information to anyone.

5. Who Can Access Your Information
Your data is only accessible to trusted team members who need it to do their jobs — this includes our admin, owners, office staff, and marketing personnel. Access is restricted and secured.

6. How We Store and Protect Data
Your information may be stored in:
Our website contact forms
Our secure internal CRM system
Verified marketing tools (like Google Ads, Meta, and analytics platforms)
We take security seriously. We use:
SSL encryption on our website
Two-factor authentication
Restricted access for approved staff only

7. How Long We Keep Your Information
We keep customer information indefinitely unless you ask us to delete it. This helps us provide ongoing service history, warranty support, and personalized follow-up.

8. Third-Party Services
We use trusted third-party providers that may collect or process limited data on our behalf, including:
Google Ads and Local Service Ads
Google Analytics
Meta/Facebook Ads
Microsoft Clarity
Call tracking platforms
Each of these companies has its own privacy policy outlining how they handle data.

9. Email Newsletters
If you sign up for our email updates or promotions, we’ll only use your information to send you helpful content related to heating, cooling, and indoor air quality.
You can unsubscribe anytime using the link at the bottom of our emails.

10. Your Choices
You can:
Disable cookies in your browser if you prefer not to be tracked
Contact us if you’d like us to delete your information from our records
To make a request, email us at info@albertamountainair.com.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:
Alberta Mountain Air Heating & Air Conditioning
Bay 214, 11929 40 Street SE, Calgary AB T2Z 4M8
📧 info@albertamountainair.com
📞 (403) 236-4366